Rescheduling Policy

We understand that schedules can change. Our rescheduling policy is designed to be fair to both students and tutors while maintaining the reliability of our platform.

General Policy

  • Sessions can be rescheduled up to 24 hours before the start time
  • Last-minute changes are subject to tutor approval and may result in forfeiture
  • Students can reschedule through their dashboard or by contacting support
  • Tutors can accept or deny reschedule requests based on their availability

Time Frames and Refunds

  • More than 24 hours: Full refund or reschedule
  • 12-24 hours: 50% refund or reschedule with tutor approval
  • Less than 12 hours: No refund unless rescheduled by tutor

How to Reschedule

  1. Log into your student dashboard
  2. Find the session you want to reschedule
  3. Click "Reschedule" and select a new time
  4. Wait for tutor confirmation

For emergency situations or technical issues, please contact our support team immediately. We may be able to make exceptions on a case-by-case basis.

This policy helps ensure that both students and tutors can maintain reliable schedules while accommodating necessary changes. If you have any questions, please contact our support team.

Campus Tutor Connect is owned and operated by CampusConnect LLC.